FAQ – United States of America

FAQ

ABOUT NovoCore®

NovoCore Original is an engineered vinyl floor, desined to be waterproof, extra stable, resistant to heat and sunlight.

Novocore Quiet is the most QUIET engineered vinyl floor in the market. Commercial finish and additional sound absorbent layer improves sound absorption, slip and stain resistance, making it ideal for all type of residential and commercial applications.

NovoCore® plank flooring features an embossed texture, which mimics the grain of real wood flooring

Rarely do we see indentation issues with NovoCore® products, but it can happen and they are warranted against indentations (few floors are). Most indentations can be avoided by ensuring there are no heavy rolling loads over the floor, and using traditional installation methods when moving heavy items (e.g. use a smooth plywood panel when rolling in refrigerators, etc.). Also common-sense use of floor protectors under furniture legs, mats under rolling chairs, etc. are also recommended.

While no similar flooring is guaranteed against scratching or loss of gloss, the surface of NovoCore® is textured with a medium graining and a tough wear layer for durability. We warrant that NovoCore® will not stain from pet (domestic cat or dog) stains, including urine, feces and vomit, providing it is cleaned within 24 hours!

NovoCore® is safe for you and your loved ones. All NovoCore® floors are subjected to rigorous tests by Third Party Laboratories that are designed to ensure all NovoCore® products meet the highest standards and do not harm interior air quality. These rigorous tests have resulted in NovoCore® floors receiving GREENGUARD Gold certification. This means our products do not release harmful VOCs (Volatile Organic Compounds) into living environments. NovoCore® is also 100% free of harmful plasticizers such as ortho phthalates.

NovoCore® is extremely stable. The planks are not affected by humidity or other types of moisture, to provide you with superior stability.

NovoCore® floors can be used in homes where wheel chairs are needed, but NovoCore® should not be applied to ramps. We recommend that you glue the joints when motorized chairs will be used.

A pre-attached backing will provide a natural sound barrier and extra joint support for extra noise resistance attributes versus traditional laminates or click vinyl planks.

Yes, the entire plank, including the backing, is 100% waterproof, whether cork or padding.

NovoCore® can be recycled by companies with adequate equipment including flooring manufacturers which can recycle its material to produce new flooring.

Yes, NovoCore® can be installed over most existing hard surface flooring. The exceptions are laminate, floating floors of any type, loose lay, and perimeter fastened sheet vinyl. These types of flooring should be removed prior to installing NovoCore®. You can also install over tiles, as long as it is not a floating installation.

Note: Never install NovoCore® over carpet.

The existing floors still have to meet the level requirements, which is no more than a 3/16” (5mm) difference in a 10 foot (3m) span. Please see NovoCore® installation instructions for further details.

ABOUT INSTALLATION

NovoCore® can be installed on all levels of the home including wet rooms and directly over most hard surface subfloors.

Very few: a room with a floor drain, sump pump or one that is exposed to the elements (like outdoors or in saunas). Although is it 100% waterproof, NovoCore® should also not be installed in areas prone to flooding as water might sip through the bevels.

NovoCore® can be installed in homes without climate control when proper installation precautions are taken and with the following conditions:

• NovoCore® installation essentials must be met.
• The crawl spaces must be enclosed and vented and meet all requirements and the job site conditions must be correct.
• Insulation of the floor in the crawl space is recommended.
• Temperatures must stay above 60˚F (15˚C).

Yes, NovoCore® is compatible with water based floor heating systems. You should ensure the radiant heat surface temperature doesn’t exceed 85°F (30°C).

NovoCore® installation allows up to 65 lineal feet (20m), in either direction, with no transition moldings needed as long as the flooring can freely move. Or a total of 4300ft2 (400m2)! Make sure to respect the 1/2″ (10mm) expansion space around the perimeters of the room.

As long as you are within the limit that does not require transition strips, unsightly door transitions are fortunately not required either! NovoCore® installation allows up to 65 lineal feet (20m), in either direction, with no transition moldings needed. Make sure to respect the 1/2″ (10mm) expansion space around the perimeters of the room.

Although NovoCore®, thanks to it rigidity, hides minor subfloor imperfections, the subfloor must be clean and level to 3/16” (5mm) within a 10 foot (3m) span.

For installation over existing tile, you would need a self-leveling compound to fill in low grouted joint areas.

When installing NovoCore®, underlayment is not required because NovoCore® ’s Sound Insulation Class is already very good. However, some NovoCore® collections come with a hypoallergenic cork underlay or a sound absorbing pad, which provides a natural sound barrier and extra joint support.

No moisture barrier is required.

Although this floor is waterproof, it is not aimed to be used as a moisture barrier. The subfloor must be dry (max 2.5% moisture content – CM method). This product is also not to be installed in areas that have a risk of flooding such as saunas or outdoor areas.

Depending on the project, you can allow the toilet to be placed directly on top of NovoCore®. Otherwise, you could trim/cut it tight to the toilet as well. For caulking, please use a silicone caulk.

NovoCore® is stable to temperature variations and it is in general not necessary to acclimate, unlike standard laminate or LVT which usually requires leaving your floor in open boxes 24 to 48h in the room you will install before installation.

Although, if the boxes of flooring were exposed over 2 hours to extreme temperatures (under 60˚F/15˚C or over 85˚F/30˚C) within the 12 hours before the installation, acclimation is required. In this case, keep the boards in room temperature for at least 12 hours in unopened package before you start the installation. The room temperature should be maintained consistent between 65˚to 80˚F (18° to 25° C) before and during installation.

We do not recommend to install your kitchen cabinets directly over your NovoCore® floor. NovoCore® quality can be guaranteed as long as the floor can move freely. If your kitchen cabinets are installed directly over your floor, you will need to ensure that there is no heavy furniture on the opposite side so the floor can move freely.

Yes, you can. For wall and ceiling installation the planks need to be fully glued down on the substrate. We recommend Taylor 2091 (for commercial application) or Henry© 650P glues.

Many designers use NovoCore® for partial wall installation because of the unique and highly realistic color available in the NovoCore® selection. However, the NovoCore® warranty do not cover wall installation.

AFTER INSTALLATION

Bona Floor Care System. Includes floor cleaner solution, mop, microfiber cleaning & dusting pad.

Yes. We recommend non-staining vinyl-backed mats or woven rugs. We do not recommend the use of rubber- or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can permanently stain your floor.

It depends on the subfloor: generally speaking, standing water between the floor and the subfloor can only have negative consequence such as development of mold, release of odor, it can spread to the surrounding wall and damage the wall paint, etc.

The planks themselves are waterproof, but once installed they do not provide a fully airtight surface. Water can still sip through the bevels if left over 24 hours. Water spillage as is the case in bathrooms and kitchens won’t damage the floor but standing water must be avoided at all times. We recommend cleaning up water spillage as soon as possible, before 24 hours pass.

No, it resists staining, is easy to clean and requires no waxing. Waxing is not compatible with this product and using wax will void warranty.

We recommend ensuring that your initial flooring purchase includes several extra NovoCore® Original planks in case you have one that needs replacement. Follow these steps to remove and replace a damaged plank:

  • Heat the damaged tile with a hair dryer until
  • Score the tile with a sharp utility knife on a
  • At the diagonal cut, pry the tile out of position with a putty
  • Cut off the groove on the long side and short side of the new plank to be
  • Apply one beam of adhesive on the long side and short side tongue of the existing planks that will receive the new
  • Then carefully place the new planks in position and remove the excess of glue immediately with a damp

You can fix minor surface chips and scratches with laminate filler products from the home center. But if the damage is severe, you might want to replace the board entirely. A damaged board doesn’t require disassembling the whole floor. Refer to the plank replacement instructions for a step by step guide of how to replace a damaged panel.

Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least one inch in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3/4″ flat surface width or floor protectors are recommended for all moveable furniture. Make sure any metal protectors are rustproof. Replace your narrow-dome furniture rests with wide-bearing ones.

For chocolate, grease, juice and wine stains, use lukewarm water and a non-abrasive cleaner. Nail polish, tar, markers, crayon, lipstick, ink and cigarette burns can be removed using nail polish remover or denatured alcohol.

Yes, we recommend that NovoCore® is promptly uninstalled, sorted separately, and placed in a dry environment. Please allow 48-72 hours to dry. Once both your subfloor and NovoCore® panels have dried completely you may reinstall.

If you feel that you have a warranty related problem, you should take your original purchase receipt, back to the retailer where you purchased the floor and file a warranty claim with that store. The store will then contact us to begin the warranty process. An inspector may come to your home to evaluate the conditions and determine what caused the problem. Once an evaluation is complete you will be contacted with the results. The whole process could take up to 20-30 business days, depending on the circumstances, although most issues are resolved much faster.

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